POLICIES
CANCELLATION POLICY
General Policy
At GM pilateshape, we strive to provide our clients with the best experience possible. We understand that unforeseen circumstances may arise, and we have established this Cancellation Policy to ensure fairness to both our clients and our staff.
Class Cancellations
1. Cancellation Notice:
Clients must provide at least 24 hours’ notice for class cancellations. Cancellations made within this period will be subject to the following penalties.
2. Late Cancellations:
Cancellations made less than 24 hours before the scheduled class will result in a charge for the session. This applies to both single drop-in classes and pre-paid packages.
3. No-Show Policy:
Clients who do not show up for their scheduled class without prior notice will be charged the full session fee.
Private Sessions
1. Cancellation Notice:
For private sessions, a cancellation notice of at least 24 hours is required to avoid charges.
2. Late Cancellations:
Cancellations made less than 24 hours before the scheduled private session will incur a fee equal to 50% of the session price.
3. No-Show Policy:
Clients who do not attend their private session without notice will be charged the full session fee.
Memberships and Packages
Clients who have purchased a membership or package must adhere to the cancellation policy for individual classes and private sessions. Late cancellations and no-shows will be deducted from the total number of sessions or charged as described above.
Exceptions
We understand that emergencies can occur. If you have an emergency or unforeseen circumstance, please contact us directly. We will review such cases on an individual basis and may waive fees at our discretion.
Contact Information
For cancellations or to inform us about any changes, please contact us at:
✦ Phone: +852 6305 3555
✦ Email: hello@gmpilateshape.com
Acknowledgment
By booking a class or session at GM pilateshape, you acknowledge that you have read and understood the Cancellation Policy.
PRIVACY POLICY
Contact Information
At GM pilateshape, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our studio or use our services.
Information We Collect
1. Personal Information:
We may collect personal information that you provide directly, including your name, email address, phone number, and payment information when you register for classes or services.
2. Health Information:
To ensure your safety and tailor our services, we may collect health-related information, such as your fitness goals, injuries, or medical conditions.
3. Usage Data:
We may collect information about how you access and use our website, including your IP address, browser type, and pages visited.
How We Use Your Information
We use your information for the following purposes:
• Service Delivery: To schedule and manage your classes and private sessions.
• Communication: To send you confirmations, reminders, and updates regarding your bookings.
• Marketing: To provide you with information about our services, promotions, and events, with your consent.
• Improvements: To analyse usage data to enhance our services and improve client experience.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
• Service Providers: We may share your information with trusted service providers who assist us in operating our studio and delivering services to you.
• Legal Compliance: We may disclose your information if required by law or to protect our rights and the safety of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You have the following rights regarding your personal information:
• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt out of receiving marketing communications at any time.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes by posting the new policy on our website.
Contact Us
Acknowledgment
By booking a class or session at GM pilateshape, you acknowledge that you have read and understood the Privacy Policy.